Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.
We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.
We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
Location: United States, Georgia, Alpharetta
Employees: 51-200
Total raised: $35M
Founded date: 1995
Investors 3
| Date | Name | Website |
| - | JMI Equity | jmi.com |
| - | CIBC Innov... | innovation... |
| - | SaaS Capit... | saas-capit... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 30.11.2021 | - | $35M | - |
Mentions in press and media 14
| Date | Title | Description |
| 24.03.2025 | Real-Time AI for Healthcare Agents: Improving Patient Interactions | Jennifer Lee, President and Co-CEO of Intradiem When cold and flu season intensifies, calls to healthcare contact centers surge. Patients and policyholders need help with appointments, insurance, prescriptions, billing, and more. That place... |
| 28.02.2025 | Business Reporter: Making personalisation work in contact centres | Why embracing real-time technology and empowering agents are key LONDON, UNITED KINGDOM, February 28, 2025 /EINPresswire.com/ -- In an article published on Business Reporter, Matt Rumins, Senior Director of Strategic Accounts at Intradiem t... |
| 07.02.2025 | Women in Tech: Breaking Barriers in Boardrooms | In the world of corporate governance, the boardroom is a fortress. Traditionally, it has been dominated by a select few. But change is in the air. The launch of Firstboard.io's Advisory Board marks a pivotal moment. This initiative aims to ... |
| 03.02.2025 | Intradiem Announces Reseller Partnership with Five9 | Intradiem today announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centers achieve greater efficiency, productivity, and employee satisfaction. Specifically, the par... |
| 26.09.2024 | Research highlights key link between agent satisfaction and better CX | Intradiem, the leading provider of contact center automation solutions for customer service teams, announced the results of a comprehensive research study conducted in partnership with Metrigy, a recognized authority in customer and employe... |
| 18.09.2024 | Customers, Business Leaders at Odds Over AI Usage in Customer Service | Intradiem, the leading provider of contact center automation solutions for customer service teams, today released new research that finds a disconnect between contact center leader priorities and what consumers value in a contact center exp... |
| 09.05.2024 | Intradiem, Genesys to Revolutionize Customer Service at Xperience 2024 | Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold sponsorship and featured speaking session at Genesys Xperience 2024, the customer experience event of the year. In... |
| 26.03.2024 | Intradiem and CommunityWFM strategically partner | Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center workforce management solutions, are pleased to announce their strategic partnership. This collaboration will driv... |
| 18.03.2024 | Intradiem Awarded Frost & Sullivan's 2024 Global New Product Innovation Award for Reducing Contact Center Agent Burnout with Its Advanced AI Solutions | The Intradiem AI-powered Burnout and Attrition Indicator dramatically enhances agent performance with an impressive 80% accuracy in predicting staff turnover. SAN ANTONIO, March 18, 2024 /PRNewswire/ -- Frost & Sullivan recently researc... |
| 29.11.2023 | Intradiem Contact Center Automation Solutions Now Available on Genesys AppFoundry | Intradiem announced that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the Genesys AppFoundry marketplace. Intradiem’s solutions monitor automatic ca... |
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