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Brand Embassy
http://www.brandembassy.com/Last activity: 22.09.2021
Active - Reference to NICE Uptivity
Brand Embassy was an omni-channel cloud-based customer service platform providing integrated social media, messaging, live chat, and AI-powered chatbot service. Customers such as T-Mobile, Vodafone, Alibaba, and Puma in more than 30 countries achieved 69 % higher agent productivity, 61 % higher sales conversions, and have scaled operations by 300 % with no additional headcount. Brand Embassy helped companies accelerate the digital transformation of contact centres in an agile and scalable manner. The company was acquired by NICE Systems (NASDAQ: NICE) in 2019.
Employees: 51-200
Total raised: $1M
Founded date: 2011
Investors 1
| Date | Name | Website |
| - | Rockaway V... | rockawayve... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 19.02.2014 | Seed | $1M | - |
Mentions in press and media 7
| Date | Title | Description |
| 22.09.2021 | Rockaway Ventures launches a fund focused on ESG investment in startups and announces its first two acquisitions | The investment team behind the Rockaway Capital’s successful investments in start-ups like Productboard, Brand Embassy, Gjirafa, or Storyous is launching a new venture capital fund, the Rockaway Ventures Fund, with a target size of EUR 100 ... |
| 08.06.2015 | Brand Embassy launches platform to help big brands meet demand for social customer service | LONDON / PRAGUE - JUNE 8, 2015 -- Today, Brand Embassy, an award winning digital customer service technology firm, announced the launch of their new customer service platform. Brand Embassy’s cloud-based SaaS brings digital customer service... |
| 19.02.2014 | SaaS platform Brand Embassy secures $1M in seed funding | Brand Embassy, which was founded in Prague, has just closed a $1 million round of seed investment with two funds and is opening six new offices globally. The two new investors in Brand Embassy are Rockaway Capital and Spread Capital. The ne... |
| 19.02.2014 | Brand Embassy Raises $1M in Seed Funding | Brand Embassy, a Prague, Czech Republic-based social customer care platform, raised $1m in seed funding. Backers included Rockaway Capital and Spread Capital. Led by Vit Horky, Cofounder and CEO, Brand Embassy provides companies with a SaaS... |
| 19.02.2014 | Social Media Customer Care Startup, Brand Embassy, Gets $1M Seed To Power A Global Push | UK-based Brand Embassy, a provider of social-media based customer care services to help businesses manage communications with customers via channels such as Facebook and Twitter, has closed a $1 million seed round from two new funds, Rockaw... |
| 26.11.2012 | Bye-Bye Beepl? Brand Embassy Buys Semantic Search Startup, Plans To Integrate Tech Into Its Social Media Monitoring Platform | Some more consolidation in the world of social media services and technology. UK-based Brand Embassy, a provider of social-media based customer care services, is buying Beepl, UK-based a semantic search site that launched in January 2012 to... |
| 21.10.2011 | Mini Seedcamp Prague cherry-picks new candidates | If the mountain will not come to Mohammed then Mohammed will come to the mountain. The team of the London-based accelerator Seedcamp is on the go, visiting various locations in Europe to select best tech startups for investment and mentorsh... |